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Tell us what you need help with and we'll point you to the right team.

What can we help with?
👤
Account support
Help with your UniCash or UniPay account
Email support
For account questions, verification issues, balance enquiries, and general help with the UniCash app.
[email protected]
Responds within 1 business day
Browse help articles
Most account questions are answered in our help centre. Try searching before emailing — you'll likely get a faster answer.
Browse UniCash help
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Technical issues
App errors, payment failures, connectivity problems
Email our support team
Please include: what happened, what you expected, your device model and OS version, and any error messages you saw. This helps us investigate faster.
[email protected]
Responds within 1 business day
Check the help centre first
Common issues like verification errors, top-up failures, and transfer problems are covered in our articles.
Account & technical issues
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Merchant support
Help for UniPay merchants — payouts, terminal, integrations
UniPay merchant support
For questions about payout schedules, service rates, terminal hardware, Xero / MYOB integration, or your UniPay account.
[email protected]
Responds within 1 business day
UniPay help centre
Articles on getting started, accepting payments, pricing tiers, payout requests, terminal setup, and accounting integrations.
Browse UniPay help
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Business & partnerships
Enterprise deals, integration partnerships, reseller enquiries
Business enquiries
Interested in an enterprise plan, integration partnership, or reseller arrangement? Reach out directly to our team.
[email protected]
Responds within 2 business days
Viera Digital — company enquiries
For general company enquiries, supplier questions, or non-product communications.
[email protected]
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Privacy & data requests
Access requests, corrections, and account deletion
Privacy requests — UniCash
To request access to your personal data, correct information, or request account deletion under our Privacy Policy, please email us. Include your registered phone number in the subject line.
[email protected]
Responds within 5 business days
Privacy requests — UniPay
For privacy or data requests relating to your UniPay account, contact our UniPay privacy team.
[email protected]
Responds within 5 business days
📰
Media & press
Press enquiries, interview requests, media assets
Press & media enquiries
For press enquiries, interview requests, or to request media assets for UniCash and UniPay, please reach out via email. Include your publication and deadline in your message.
[email protected]
Responds within 2 business days